STIIIZY - Floor Lead

Shryne Group   San Francisco, CA   Full-time     Sales
Posted on November 22, 2022
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Are you interested in working for the world's largest cannabis market with a footprint that covers the entire breadth of the state of California? Are you someone who wants to be part of the growth of a fast growing industry? At IGS Solutions LLC, our mission is clear: to provide the ultimate one stop shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world.

Our STIIIZY product line is one of the best-selling cannabis brands in the market today and has claimed the title of the best-selling vape brand across all BDSA-tracked markets and best selling brand overall in the California market! We are rooted in California, but we currently have operations in Nevada and Washington with plans to soon expand to Michigan. Additionally, we are currently building distribution networks to future markets in more than 60 countries!

We recognize that our employees are at the center of our success, and we take pride in a corporate culture that emphasizes our core values: Influence, Inspire, Innovate, Win, & Grow.

Our employees come from a wide range of retail backgrounds, each bringing their own unique skills and talents to the table as we work together to continue our incredible growth. If you are interested in partaking in the journey of building a nationally recognized and leading brand, we want to hear from you!

Position Overview:

The Floor Lead is responsible for maintaining standard operating procedures at our retail store. This candidate will be an inspiring team member and leader, ready to ensure productivity and quality performance is met to achieve our long-term company vision.

Job Functions:

Create and promote a healthy team culture where individual employees have the capacity and feel empowered to work autonomously while striving to meet a common collaborative goal
Lead and inspire team members to continuously grow, learn, and evolve personally and professionally
Help build an exceptional team that will uphold and deliver our mission, vision, and goals to employees and customers
Promote an environment and culture that is focused on positive and healthy interactions
Assessing all employees’ performance to ensure they are all meeting targeted observation goals for the day in order to improve store’s financial/operational performance
Documenting diligently of all reception/sales associate observations (areas of praise/growth) and reporting notes to management team
Opening registers at the start of a shift
Conducting register drops
Applying store credit and discounts according to the store’s policy
Applying employee discounts according to the store’s policy
Handling defectives and exchanges according to the store’s 7-Day exchange policy
Assisting in the store’s opening and closing protocols
Assisting associates when resolving customer issues
Monitoring the shop’s milieu by ensuring that front-line employees are always shouting their WELCOME’s; the overall vibes are upbeat and cheerful, and customers are leaving 100% satisfied with plans to return
Administering and documenting all breaks to employees at appropriate times
Overseeing that each employee does not hit meal penalties
Overseeing timely returns from breaks
Coordinating bathroom/water breaks for employees accordingly
Checking in with new employees regarding their knowledge, growth, and capacity within position
Training and evaluating new receptionists/sales associates to ensure they can abide by all company’s standard operating procedures
Ensuring sales associates are putting products back in its original place and tidying their zones
Conducting energizing daily huddles to inform the team about daily deals, promotions, new drops, slow movers and their prices/selling points
Ensure sales associates are following proper cash handling protocol
Assisting in the maintenance of display cases
Serving as the liaison between receptionists/sales associates and managers
*Other duties as can be assigned by management and are not limited to the following: Conducting supply inventory counts, ensuring employees are punching in and out appropriately, issuing walkies at the beginning of the shift, and confirming all walkies have been returned at end of shift.

Shryne Group

San Francisco , CA