Dispensary Operations Manager

PharmaCann   Rockville, MD   Full-time     Management
Posted on August 30, 2022
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Duties and responsibilities or (Essential Functions)

Oversee and execute all inventory specific initiatives as outlined on the master calendar.
Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
Work with cross-divisional teams to build consensus on strategic objectives, goals, and operational plans.
Perform internal audits designed to evaluate risk and test internal controls, as well as identify opportunities for best practices and more efficient operational processes. (e.g. safety and security, facilities, cash, technical, inventory, and other areas as assigned.)
Conduct interviews and store walkthroughs, performing analysis to identify key business risks and controls.
Uphold company standards for merchandise presentation and ensure menu availability is current.
Directly supervise the On-Site Security team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation.
Establish and implement operational policies, standards, and procedures for retail staff.
Ensure compliance with all safety and security policies and procedures within the retail store.
Prepare reports of findings and recommendations for management that will identify and monitor business opportunities for improvement.
Assure that staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
Work closely with cross-divisional managers to assign and schedule additional daily audits.
Work with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met.
Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals.
Partner with the PharmaCann Human Resources team in the following HR functions:
Interview, recruit, and hire to fill gaps in open positions in a timely manner based on store performance and volume.
Train managers and employees in expected operational standards using appropriate tools such as SOP’s, compliance audits, company and state policy, and procedures.
Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete.
Ensure continuous training and development with team members through training curriculums that result in consistency across all stores.
Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on member’s strengths, and develop areas of improvement.
Manage the performance, coach, and discipline team members on performance and violation of company and compliance policies in partnership with GM and HR.
Maintain a highly organized and professional documentation of employee issues.
Provide leadership, training, guidance, and support to team members that foster continuous learning and improvement in the performance of the store.
This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, sales consulting, outreach, inventory, security, delivery, and visual merchandising
Projects a positive image of the organization to employees, customers, industry, and community.
Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.
Qualifications
Minimum 21 years of age (or per state regulations)
Bachelor’s Degree in business, operations management, or a related field is preferred
Store management experience preferred
Minimum 2 years’ experience supervising the training, quality, and customer service in retail
1 year PharmaCann supervisory experience will be considered in lieu of 2 years supervisory experience
Minimum 4 years’ retail experience, including a combination of front end and/or inventory responsibilities
Skilled in Google and/or Microsoft Office Suite
Experience with significant P&L responsibility
Strong knowledge of retail technology platforms and systems
Must possess strong analytical skills to assess data, facts, and figures used to develop strategies designed to improve the business
Business Acumen
Ability to communicate proficiently both verbally and in written format
Communication Proficiency
Excellent Time Management
Detail Oriented
Sense of Urgency
Conduct all interactions with a high ethical standard
Proven ability leading teams
Relationship Management
Performance Management
Personal Effectiveness/Credibility

PharmaCann

Rockville , MD