Mobile Guide
Parallel
Fort Myers, FL
Full-time
Manufacturing / Production / Operations
Posted on January 20, 2023
Responsible for high quality patient customer service, retrieving patient information from the State Registry, and maintaining confidential and HIPAA compliant paperwork
Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with the State Registry
Record each visit using appropriate software, ensuring accuracy of patient information, and recording notes if necessary
Collaborate with call center employees about preorders and online orders to ensure accurate order information and timeliness of delivery while maximizing sales and customer satisfaction
Respond to and resolve patient requests, complaints, or compliments in person, and on the phone requesting supervisor support as needed
Maintain a basic understanding of the Cannabis based therapeutics, and services provided at Company
Educate patients on the processes of registration, renewals, and lost registration documents
Maintain awareness of patient input and suggest changes to improve service or product
Ensure all patient files are current and required documentation is on file and follows all guidelines issued by the State
Communicate with employees to update online and physical pamphlets as needed
Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with the State Registry
Record each visit using appropriate software, ensuring accuracy of patient information, and recording notes if necessary
Collaborate with call center employees about preorders and online orders to ensure accurate order information and timeliness of delivery while maximizing sales and customer satisfaction
Respond to and resolve patient requests, complaints, or compliments in person, and on the phone requesting supervisor support as needed
Maintain a basic understanding of the Cannabis based therapeutics, and services provided at Company
Educate patients on the processes of registration, renewals, and lost registration documents
Maintain awareness of patient input and suggest changes to improve service or product
Ensure all patient files are current and required documentation is on file and follows all guidelines issued by the State
Communicate with employees to update online and physical pamphlets as needed