Dispatcher / Customer Service

Juva Life   Redwood City, CA   Full-time     Call Center / Customer Service
Posted on November 9, 2022
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The role of the Dispatcher is a complementary blend of customer service and sales logistics. Not only are you the welcoming voice making sure orders get delivered on time, but you are also the conduit by which our customers learn about the products, promotions, and services available to them. The right candidate is a well-spoken, detail-oriented, team-player who exudes professionalism in high-pressure situations. This person must be optimistic, high-energy, and should have a knack for finding ways to connect with customers. Effective planning and communication both internally and externally will determine success in this role.

Responsibilities: 

  • Respond to all incoming customer communication including order taking, product inquiries, delivery updates, and dispute resolution.
  • Provide the highest level of customer service throughout the ordering, delivery, and review process.
  • Communicate order status updates as needed to notify customers of any changes to the expected delivery.
  • Review the product menu on a daily basis to gain understanding and provide any corrective feedback.
  • Offer in-depth brand and product information and targeted recommendations through productive questioning.
  • Engage in customer outreach to ensure complete customer satisfaction and promote high retention rates.
  • Process all incoming orders from the company website and third-party menus in accordance with company guidelines
  • Effectively screen all new customers to ensure all company, local, and state compliance standards are met.
  • Maintain and update all customer records and notes for shared use.
  • Assist in the packaging and staging of delivery orders for drivers.
  • Assist with receiving, organizing, and auditing all merchandise.
  • Efficiently route and monitor multiple delivery drivers to ensure on-time deliveries.
  • Respond to all incoming driver communication and provide necessary direction to maintain delivery timelines.
  • Escort drivers to/from vehicles when loading/unloading.
  • Assist store management with other duties and objectives as needed.

Salary

$20 USD per hour

Required Skills

  • Exceptional customer service skills with a minimum of 1 year in a customer service role in either retail or hospitality
  • Outstanding problem-solving and time-management abilities
  • Must be able to welcome and learn new technologies quickly and effectively
  • Strong communication and decision-making skills in real-time situations
  • Analytical skills to quickly assess data, facts, and figures
  • Ability to work evening and weekend shifts
  • A High School Diploma/GED is required
  • Must be a minimum of 21 years of age

Desired Skills

  • Strong computer skills including word processing and spreadsheets
  • Experience with Blaze POS, G Suite applications, Slack, Onfleet, Aircall, or Intercom is a bonus
  • Knowledge of California cannabis regulations
  • Knowledge of cannabis products and consumption methods
  • Bilingual a bonus 

About Juva Life

At Juva we are building a great place to work, shop and invest in cannabis. Our mission is to provide the highest quality, safest cannabis products possible. We're able to deliver consistent value to employees, customers, and investors because of the values that drive our work - how we do business and why. We are deeply and actively committed to the communities we serve. Our team includes professionals who are top of their fields. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products. Our well-established company is growing rapidly and we are adding to our team of professionals and specialists.

Benefits

Medical, Dental, and Vision Insurance (after 90 days)

Employee Discount

Continued education and professional development opportunities

Equal opportunity employer

Juva Life is an Equal Opportunity Employer.

Juva Life

Redwood City , CA