Assistant General Manager

Green Thumb   Minneapolis, MN   Full-time     Other
Posted on January 20, 2023
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The Role
An Assistant General Manager is the lead Patient Care Specialist; talented at both motivating people and moving product! This indispensable team member rallies and organizes our passionate team of Patient Care Specialists and loves grinding away at the details of record-keeping and logging data to keep the store blazing along from open to close. The Assistant Store Manager pays close attention to sales records as well as state and local regulations to make sure everything at the dispensary is always up to snuff.

Responsibilities
Provide best-in-class customer service
Lead the Patient Care team in accordance with GTI’s mission, vision, goals, and objectives
Follow established policies for sales and customer service to ensure customer satisfaction
Maintain in-depth knowledge of every product and strain in the store, as well as industry-wide product knowledge
Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the GM or Store Manager
Assist all patients and customers in making the right product choices by being knowledgeable of how different methods of cannabis consumption affect our patients differently. Suggest dosage starting points and upward titration for inexperienced patients
Complete and appropriately delegate (if applicable) tasks assigned during scheduled shift, including:
Correct cash handling and discount application
Verification of proper paperwork, documentation, and ID for patients
Accurate use and maintenance of the Point of Sale (POS) system
Accurate and timely data entry of patient profiles in both the POS system and the regulatory electronic verification systems
Assistance in verifying order deliveries for accuracy
Security measures and safety compliance
Maintenance of an organized and clean store
Management of visitor log
Maintenance of open communication with the management team and other coworkers
Reporting of team member issues or patient situations
Work with General Manager and/or Store Manager to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
Work with the Store Manager and/or the GM to properly onboard and train new Patient Care Specialists

Green Thumb

Minneapolis , MN