Dispensary Shift Lead

C3 Industries   Roslindale, MA   Full-time     Management
Posted on November 4, 2022
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Provide the highest level of customer service by making the patient’s experience the priority.
Assist patients to better understand product offerings and benefit.
Educate patients on cannabis properties and selection of proper genetics according to their desired effect, relief for patients’ aliments or per request.
Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority.
Handle customer complaints in a professional manner; handle escalated manners when Store Manager or Assistant Manager are not present.
Maintain product knowledge and keep up on current cannabis trends.
Accurately use and maintain Point of Sale (POS) system.
Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting per company policy.
Utilize down time productively to ensure sales floor is properly stocked for team members and next shift; Delegate and confirm team members are completing shift duties.
Open and close the store, assist with intake of product, inventory counts, and daily cash balancing.
Split tips, within company guidelines, among team members at the end of the business day when Store Manager is not present.
Contribute in management and store meetings, offering suggestions for employee development, sales opportunities, and organizational improvements.

C3 Industries

Roslindale , MA