IT Technician

Company Description 

As the leading cannabis multi-state operator (MSO), AYR Wellness is on a journey to be a force for good; and it all starts with our belief in the power and potential of the plant.?? 

We believe in creating an environment in which we can all flourish, one where every individual can find their genius and pursue their passion, because it is this dedication to creating a culture of excellence, one where we are all empowered to achieve our dreams, that will propel us forward. We are a company that puts our people first. A place where talent is rewarded, diversity is celebrated, and innovative thinking is championed and we believe that together we can build a better and brighter future for ourselves, our industry, and our world.? 

Job Summary 

The IT Technician will be responsible for the day-to-day tasks related to IT.? The IT Technician will provide quality technical support to all departments and locations across the organization, ensuring all cases are addressed in a timely manner.? Reporting to the IT Manager, this position affords the opportunity to join America’s fastest-growing job sector. This position will travel between our MA locations.? 

Duties and Responsibilities  

• Install, configure, test, maintain, monitor, and troubleshoot end-user hardware, network infrastructure, printing/scanning devices, software, and other products.? 
• Maintain, troubleshoot and improve Azure Active Directory, Exchange Online, and O365 environments.? 
• Diagnose and troubleshoot hardware, software, and network issues providing accurate and detailed documentation.? 
• Provide both in-person and remote technical support to dispensaries and production facilities, visiting each location in person at least once per week.? 
• Provide on-call technical support along with scheduled after-hours maintenance activities such as patching, updates, rollouts, etc.? 
• Monitor sites and resources and act on alarms in an efficient manner.? 
• Connect with the IT Manager to ensure all tasks are completed in a timely and efficient manner.? 
• Complete tickets assigned by the internal ticket managing system, elevating any issues to the IT Manager when necessary.? 
• Perform and participate in additional IT projects and priorities as needed.? 
• Coordinate with IT-related vendors and provide onsite support when required.? 
• Assist in fostering a positive work environment, treating everyone with dignity and respect while perpetuating a curiosity for “everything cannabis”.? 

Qualifications 

• Experience in the IT field. Experience supporting AzureAD environments.? 
• Proven experience as a help desk technician or other customer support role.? 
• Strong computer troubleshooting skills, knowledge of PC hardware and Windows-based software.? 
• Excellent communication skills, oral and written.? 
• Strong problem-solving skills and ability to cope with new and different problems.? 
• Able to pass all background checks as mandated by the state.? 
• Must be able to obtain/maintain background requirements by the state.? 
• Must be 21 years of age or older as required by the state.? 
• Maintain regular and punctual attendance.? 

Education  

• Bachelor’s degree preferred 
• Equivalent combination of work/education experience accepted? 
• High school diploma/GED required 

Experience  

• 3 years of desktop and server support experience required 

Competencies (Knowledge, Skills, and Attitude) 

• Customer Obsessed - Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation. 
• Problem Solving - Utilizes rigorous logic and methods to solve difficult problems with effective solutions that build an ecosystem of knowledge; probes useful sources for answers and resolution; quickly identifies unforeseen problems and looks beyond the obvious to succeed; is resilient and continues pursuit of options when initial answers aren’t favorable. 
• Intellectual - Highly intelligent team member who comfortably handles abstract and difficult concepts with varying degrees of complexity in a favorable manner; frequently described as intellectually sharp, capable, and agile; delivers ideas and thoughts that are complex in nature with share their messages in simple terms. 
• Functional/Technical Skills - Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good. 

Direct reports  

• No direct reports 

Working conditions 

• This role constantly uses standard equipment such as computers, phones, photocopiers, printers, and servers.? 
• The person in this position may be exposed to dust, kief, cleaning chemicals, and fumes. Although systems are in place to remove these byproducts, there is still exposure to some degree.? 
• Must be able to work on weekends or alternate shifts.? 
• Travel to dispensaries/manufacturing facilities as well as locations outside of AYR’s network may be required.? 

Physical requirements 

• This is largely a sedentary role; however, some filing is required. This would require the ability to move files, open filing cabinets and bend or stand as necessary.? 
• Frequently communicates with employees, supervisors and co-workers regarding HR related inquiries. Must be able to exchange absolute information.? 
• Constant movement and use of hands/fingers and limbs; this position requires good manual dexterity, coordination and stamina.? 
• Must be able to inspect documents and identify errors.? 
• Occasional lifting, positioning or moving items up to 15 pounds.? 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.? 

At AYR Wellness, our vision is to be a force for good in all we do and to bring lasting positive change to our communities, our industry, and our world. And it wouldn’t be possible without our exceptionally talented team. We’re proud to be an equal opportunity employer that celebrates the uniqueness of each employee and supports their individual journey in finding their genius and pursuing their passion. 

AYR Wellness is committed to the policy that all persons have equal access to employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans’ status.