Operations Specialist

The Operations Specialist provides operational, administrative, analytical and technical support to the Field and Production departments. This role may include assisting supervision with scheduling work, briefing employees, completing tasks, communicating with other departments, safety, assisting team members, handling customer inquiries, etc. This role may include assisting with field work including pick-up and delivery tasks, assessing repairs made by contractors, completing related paperwork and/or handling Public Utility inquiries. The percentage of time spent performing the key accountabilities of the job may vary based on the manager, departmental or functional unit needs.

• Coordinate or review operations processes and practices and assist in developing tactical plans for the team.
• Receive and distribute operational workflow requests and work orders.
• Enter data and perform analysis in information systems.
• Schedule daily operational work based on priority outlined by operations leadership using work management system.
• Respond to customer inquiries, which may include, but are not limited to, gathering information from operations leadership, speaking with customers and explaining company processes.