Security Officer
Acreage Holdings
Danbury, CT
Full-time
Law Enforcement / Security
Posted on November 30, 2022
Security Officer, Danbury
General Information
Job Title:
Security Officer
Location:
105 Mill Plain Rd
Danbury, CT, 06810
United States
Employee Type:
Full-Time Non-Exempt
Description
Summary
The Botanist, an Acreage Holdings Company, is a state-licensed marijuana facility that services licensed medical marijuana patients in the State of Connecticut. Acreage Holdings is committed to improve the quality of healthcare for patients using natural, plant-based medicine while maintaining compliance with state regulations. As a Security Officer, you have the opportunity provide security & administrative support to the team with the goal of providing a standard of excellence in guiding patients to improve their quality of life while helping relieve their symptoms.
Essential Functions and Responsibilities
Monitor access in and out of the dispensary, helping dispensary staff control access to the facility in accordance with State Rules and Regulations by following a strict check-in process, and actively monitoring physical security around the site
Assist dispensary staff with controlling access to facility by ID examination and verification
Protect company and customer information in accordance with policies/procedures
Engage in de-escalation techniques to assist with patient and customer disputes
In the event of emergency, secure staff, visitors, and building; act as liaison with local police or law enforcement
Monitor security cameras
Greet and check-in patients in a professional, pleasant and courteous manner, as well as schedule consultation appointments for patients through our online scheduling system.
Delegate and communicate patient needs swiftly to dispensary staff to ensure prompt resolution.
Responsible for taking incoming calls, checking voicemails, and distributing messages to appropriate personnel. Returning phone calls in a timely fashion.
Ensure that the dispensary is kept clean and organized for patients and staff.
Understand and maintain compliance with all state regulations, as well as company policies and procedures
Assist with Administrative & Reception tasks as needed including;
Building and maintaining patient profiles in our dispensing software system (BioTrack), which includes creation of profiles, updating patient information when necessary, and scanning required documentation
Patient enrollment assistance through the state registration website (Biznet).
Perform related duties as assigned by supervisor
Requirements
Qualifications
Education and Experience
High School Diploma or equivalent required
Experience de-escalating challenging situations
2+ years’ experience in private or public security, law enforcement, or other governmental security agencies (Preferred, not required)
Ability to pass a State mandated background check
Must be able to work under pressure and meet deadlines, while maintaining calm with a positive attitude and providing exemplary customer service
Must be able to multi-task and prioritize needs in a fast-paced environment
Excellent verbal and written communication skills, including ability to effectively communicate with employees, patients and general public.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Computers and Technology
Proficient in Microsoft Word, Excel, PowerPoint and Outlook
Ability to learn, navigate and accurately utilize the company’s Point of Sale & Patient data management software systems
Familiarity with Google Forms is a plus
Mandatory COVID-19 Vaccination Policy
Acreage Holdings, Inc., and its affiliated companies (collectively, the “Company”) value the health, safety and wellbeing of its employees, customers, their families, and other visitors of our offices and facilities and have instituted several safeguards and protective measures, including mandatory vaccination requirements, to prevent the spread of COVID-19 exposures and infections. Accordingly, the Company’s Mandatory COVID-19 Vaccination Policy requires all new hires to be fully vaccinated against COVID-19 in order to be eligible for employment with the Company, except for individuals with a documented and approved medical or religious exemption, or other exemption as provided under applicable law.
For purposes of this Mandatory COVID-19 Vaccination Policy, an individual is considered fully vaccinated when two weeks have passed following receipt of the second dose in a two-dose vaccination series (such as Pfizer or Moderna) or two weeks have passed following a single-dose vaccination (such Johnson & Johnson). Additionally, candidates who accept an offer of employment will be provided with instructions for securely submitting proof of COVID-19 vaccination prior to the individual’s start date, as well as the Company’s process for requesting and completing an applicable medical or religious exemption form. No medical documentation should be submitted to the Company prior to receiving such instructions from the Company’s recruiter or other designated human resources professional.
General Information
Job Title:
Security Officer
Location:
105 Mill Plain Rd
Danbury, CT, 06810
United States
Employee Type:
Full-Time Non-Exempt
Description
Summary
The Botanist, an Acreage Holdings Company, is a state-licensed marijuana facility that services licensed medical marijuana patients in the State of Connecticut. Acreage Holdings is committed to improve the quality of healthcare for patients using natural, plant-based medicine while maintaining compliance with state regulations. As a Security Officer, you have the opportunity provide security & administrative support to the team with the goal of providing a standard of excellence in guiding patients to improve their quality of life while helping relieve their symptoms.
Essential Functions and Responsibilities
Monitor access in and out of the dispensary, helping dispensary staff control access to the facility in accordance with State Rules and Regulations by following a strict check-in process, and actively monitoring physical security around the site
Assist dispensary staff with controlling access to facility by ID examination and verification
Protect company and customer information in accordance with policies/procedures
Engage in de-escalation techniques to assist with patient and customer disputes
In the event of emergency, secure staff, visitors, and building; act as liaison with local police or law enforcement
Monitor security cameras
Greet and check-in patients in a professional, pleasant and courteous manner, as well as schedule consultation appointments for patients through our online scheduling system.
Delegate and communicate patient needs swiftly to dispensary staff to ensure prompt resolution.
Responsible for taking incoming calls, checking voicemails, and distributing messages to appropriate personnel. Returning phone calls in a timely fashion.
Ensure that the dispensary is kept clean and organized for patients and staff.
Understand and maintain compliance with all state regulations, as well as company policies and procedures
Assist with Administrative & Reception tasks as needed including;
Building and maintaining patient profiles in our dispensing software system (BioTrack), which includes creation of profiles, updating patient information when necessary, and scanning required documentation
Patient enrollment assistance through the state registration website (Biznet).
Perform related duties as assigned by supervisor
Requirements
Qualifications
Education and Experience
High School Diploma or equivalent required
Experience de-escalating challenging situations
2+ years’ experience in private or public security, law enforcement, or other governmental security agencies (Preferred, not required)
Ability to pass a State mandated background check
Must be able to work under pressure and meet deadlines, while maintaining calm with a positive attitude and providing exemplary customer service
Must be able to multi-task and prioritize needs in a fast-paced environment
Excellent verbal and written communication skills, including ability to effectively communicate with employees, patients and general public.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Computers and Technology
Proficient in Microsoft Word, Excel, PowerPoint and Outlook
Ability to learn, navigate and accurately utilize the company’s Point of Sale & Patient data management software systems
Familiarity with Google Forms is a plus
Mandatory COVID-19 Vaccination Policy
Acreage Holdings, Inc., and its affiliated companies (collectively, the “Company”) value the health, safety and wellbeing of its employees, customers, their families, and other visitors of our offices and facilities and have instituted several safeguards and protective measures, including mandatory vaccination requirements, to prevent the spread of COVID-19 exposures and infections. Accordingly, the Company’s Mandatory COVID-19 Vaccination Policy requires all new hires to be fully vaccinated against COVID-19 in order to be eligible for employment with the Company, except for individuals with a documented and approved medical or religious exemption, or other exemption as provided under applicable law.
For purposes of this Mandatory COVID-19 Vaccination Policy, an individual is considered fully vaccinated when two weeks have passed following receipt of the second dose in a two-dose vaccination series (such as Pfizer or Moderna) or two weeks have passed following a single-dose vaccination (such Johnson & Johnson). Additionally, candidates who accept an offer of employment will be provided with instructions for securely submitting proof of COVID-19 vaccination prior to the individual’s start date, as well as the Company’s process for requesting and completing an applicable medical or religious exemption form. No medical documentation should be submitted to the Company prior to receiving such instructions from the Company’s recruiter or other designated human resources professional.
Your Privacy Choices