Lead Dispensary Associate
Acreage Holdings
Worcester, MA
Full-time
Sales
Posted on May 31, 2023
Essential Duties and Responsibilities:
The Lead Dispensary Associate is responsible for all Dispensary Associate duties and responsibilities including interacting with, educating, and advising patients face-to-face and by phone, record-keeping, assisting with inventory and cash management as well as interacting with local service providers. The Lead Dispensary Associate will be cross-trained in all order fulfillment activities which includes preparing orders, entering product information, calling patients with product requests and admitting patients.
Responsibilities
- OPEN AVAILABILITY INCLUDING NIGHTS AND WEEKENDS - FULL TIME POSITION
- Greets members in person or on the phone; schedules appointments; oversees member intake and renewal procedures
- Maintains member records in compliance with State law and Company policy
- Responsible for training new dispensary technicians in alignment with established training programs
- Back up technician team with support functions to drive efficiency in salesfloor workflow such as product retrieval, processing voids, performing regular cash drops, etc.
- Answers questions about the law and the Company from members and others
- Assists members in selecting medicine; advises and educates them about safe dosage and other aspects of this medicine
- Assists the Dispensary Manager with inventory and cash management, daily and weekly
- Maintains a clean, safe, welcoming environment inside and outside the facility
- Resolves escalated patient issues in a professional manner with the ability to diffuse stressful situations and make appropriate decisions.
- Other duties may be assigned by the Dispensary Manager according to Company needs
BENEFITS:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short Term Disability
- Long Term Disability
- Life Insurance
- 401K
- 10 days PTO and 15 days after 2 years
Education and/or Work Experience Requirements:
- 21 years of age or older
- METRC experience preferred
- Familiarity with history and varieties of medical marijuana preferred
- Proficient verbal and written communication skills, including ability to effectively communicate with customers and colleagues
- High school diploma or equivalent
- 2 years post-secondary education in a related field preferred
- 2+ years’ experience in a fast-paced client-service intensive industry – hospitality and retail backgrounds preferred
- Pass a state mandated background check