Dispensary Agent

Acreage Holdings   Akron, OH   Full-time     Sales
Posted on January 20, 2023
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Essential Functions, Duties, and Responsibilities:

The Budtender is responsible for interacting with, educating,
and advising patients face-to-face and by phone, record-keeping, assisting with inventory and cash management as well as interacting with local service providers. The Budtender will be cross-trained in all order fulfillment activities which includes preparing orders, entering product information, calling patients with product requests and admitting patients when the Security Guard is otherwise occupied.



Duties and Responsibilities:

Greets members in person or on the phone; schedules appointments; oversees member intake and renewal
procedures
Maintains member records in compliance with State law and Company policy
Answers questions about the law and the Company from members and others
Assists members in selecting medicine; advises and educates them about safe dosage and other aspects of this
medicine
Assists General Manager with inventory and cash management, daily and weekly
Maintains a clean, safe, welcoming environment inside and outside the facility
Other duties may be assigned by the General Manager according to Company needs


Basic Qualifications:

High school diploma or equivalent
2 years post-secondary education in a related field preferred
2+ years’ experience in a fast-paced client-service intensive industry – hospitality and retail backgrounds preferred
Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
Familiarity with history and varieties of medical marijuana preferred but not required
Outstanding phone and in-person customer service skills
Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress
Demonstrated proactivity, flexibility, adaptability and multi-tasking
Ability to maintain confidentiality and ethical conduct
Skill in accurate cash management and inventory control
Strong written and oral interpersonal communication skills
Ability to effectively plan and prioritize
Ability to focus; attention to detail
Ability to work effectively as part of a team
Absolute reliability and honesty


Work Environment and Physical Demands:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Retail environment involves frequent and prolonged standing at the POS station to ring up customers.
Intake of customers involves prolonged sitting at the check-in desk.
Daily retail tasks require frequent bending, crouching, or reaching to retrieve items from cabinets and present those items to customers.
Use of eye, hand, and finger coordination is required to check items against the invoice and place them into bags.
Additionally, visual verification is required to compare items sold to the customer’s invoice. The noise level in the work environment is typically moderate. The employee must occasionally lift and/or move up to 10 pounds to facilitate the movement of stock and pulling orders.