Patient Care Coordinator Full-Time

Job Description: A Patient Care Coordinator is responsible for working alongside a healthcare team in a retail cannabis dispensary environment. This position reports to the Director of Patient Services.

Company Overview: Vireo is focused on integrating standard medical, scientific, and operational practices into the medical cannabis industry, improving the quality, safety and affordability of cannabis-based medicines for our patients.

Key Responsibilities

· Participates in our startup team to help educate and safely deliver medication to medical cannabis patients.

· Assists patients and caregivers through the dispensary process/experience

· Helps to trains other team members in the use of cannabis-based medicines

· Completes CPC operational requirements by maintaining an organized work flow; verifying preparation and labeling of medications, verifying order entries and charges

· Must comply with all state laws and regulations

· Participates in recordkeeping and reporting necessary for State Compliance

· Maintains safe and clean working environment by complying with custodial procedures, rules, and regulations. Must adhere to infection-control standards such as handwashing

· Works on company initiatives to achieve set goals and performance indicators

· Educates patients on the proper use and storage of medical cannabis medications

· Assists patients in determining the best treatment course under the supervision of a registered pharmacist and in conjunction with a provider’s recommendation

· Provides exceptional customer service to patients, potential patients, caregivers, and providers

· Maintains cash register and accountability for assigned drawer

· Completes opening/closing procedures as assigned

· Utilizes computer systems and programs appropriately for daily operations such as patient communication, refill orders, making appointments and home deliveries

· Assists with the incoming orders, shipments, and deliveries of supplies

· Attends staff meetings, continuing education, as directed

· Maintains and safeguards entrusted confidential information

· Works with eCommerce platform to review and approve online orders and patient accounts

· Assists patients in utilizing the eCommerce platform in order to obtain medical cannabis medications

· Communicate with patients and home delivery team to ensure medication orders are delivered to patients in a safe and efficient manner.

· Responds to all patient communication in both dispensary and home delivery environments

· Responsible for properly plotting and adjusting delivery routes using our navigational software

· Responsible for downloading and monitoring surveillance footage from Home Delivery vehicle cameras in conjunction with home delivery manager

· Performs other duties as assigned.

Job Qualifications

· A high school diploma and 1-3 years’ experience in a retail environment

· Proficiency with MS Office required

· Experience working in a healthcare setting is preferred

· Excellent communication skills, verbal and written

· Ability to work in a team environment, as well as independently

· Ability to handle multiple tasks simultaneously

· Ability to work in a fast-paced environment

· Adaptable to change in the work environment

Vireo Health, Inc. is an Equal Employment Opportunity Employer Minority/Female/Disabled/Veteran. www.vireohealth.com

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