IT System Engineer

PERRY proTECH

Columbus, OH

Expired: March 28, 2024 Applications are no longer accepted.

Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Have you ever wanted to be an Employee Owner? We are looking for a motivated and qualified individual to join our team as a System Engineer.

Who is PERRY proTECH?

PERRY proTECH is recognized as a leading provider of business technology solutions and products throughout Ohio, Indiana, and Michigan. Since our founding in 1965, PERRY proTECH has evolved with customer needs and adapted as technology progressed. Our mission is to help our clients achieve a competitive advantage by maximizing the integration of technology with business needs. PERRY proTECH manages relationships with multiple technology manufacturers so we can source a range of options to help our customers find the best solutions. We are 100% Employee-Owned. Every employee thinks and acts like an owner because they are one. Our employee-owners are committed to solving our clients’ challenges with custom solutions that drive efficiency and cost-effectiveness. Join our team of talented employee-owners in transforming business operations with expertise and innovation!

Why Work Here?

As an Employee Owned Stock Plan (ESOP) company, our employee-owners directly contribute to and benefit from our success, making it an ideal place to grow your career and build wealth.

As a System Engineer, you will be responsible for handling escalated technical issues for our IT service clients and providing assistance using a variety of remote support platforms and on-site when required. You will analyze issues based on details provided by clients and the previous support representatives as well as research issues to identify and implement appropriate solutions in accordance with documented procedures.

ESSENTIAL FUNCTIONS:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Serve as escalation for customer issues that require higher level of support or onsite support and maximize client satisfaction by providing exceptional technical support
Analyze client needs, recognize business opportunities and influence sales volume growth
Perform remote and onsite remediation through diagnostic techniques and pertinent questions
Respond to requests for technical assistance in person, via phone, email or text
Log all internal and external client interactions, noting troubleshooting, resolution or escalation
Follow standard call center procedures
Recognize and escalate issues when additional skillsets are needed
Inform manager of recurring issues
Follow up with customers and users to complete the resolution and ensure customer satisfaction
Provide training to clients on products installed
Provide third party vendor management for Managed Service clients
Develop and maintain a detailed product knowledge of all supported products and solutions
Communicate and interact with clients, service, sales and administrative staff in a courteous and professional manner
Assist on special projects assigned

GENERAL REQUIREMENTS:

Strong customer service skills
Excellent time management abilities
Excellent problem-solving and analytical abilities
Keen attention to detail and interest in problem-solving
Ability to know when to escalate issues
Self-motivated, flexible, and take initiative
Excellent verbal and written communication skills
Prioritize customer service and client satisfaction

WORK ENVIRONMENT:

A System Engineer is required to travel for training, off-site meetings, and to client locations as necessary.

QUALIFICATIONS:

Bachelor’s degree in computer science or related field or equivalent experience with a demonstrated successful work history
Field Engineer FE grade 6
2 years of experience in a Help Desk or NOC
MCSE or equivalent experience is a plus
Software Vendor Certifications are a plus
Proven technical ability

Full benefits package including Health/Vision/Dental and Life Insurance, Paid Holidays, Paid Parental Leave, PTO and Employee Owned Retirement Program.

PERRY proTECH is an Equal Opportunity Employer.