Retail Store Manager

The Dispensary Manager oversees day-to-day operations including, but not limited to, regulatory compliance, customer relations, security, inventory management, retail sales, cash processes, sales reports, customer education, and customer information management. The Dispensary Manager ensures that the dispensary complies with state laws, regulations, local ordinances, and company standards. The successful candidate is compassionate and can maintain patience and flexibility in a constantly changing environment. Outstanding customer service, interpersonal management, and communication skills are necessary. The Dispensary Manager collaborates with the Director of Retail to develop and implement strategies that support a results-driven culture with a superior and unique customer experience.

Responsibilities:

• Provide department leadership to ensure all operations function with integrity and in the most cost-efficient, compassionate, and compliant manner.
• Communicate the details of daily operations to the Director of Retail.
• Implement and oversee security, reporting, and cash management procedures related to opening and closing of the dispensaries.
• Possess a high level of initiative and drive to do whatever is necessary to build and run a successful operation.
• Creating a cohesive team atmosphere among staff, which is fun and professional.
• We serve as a spokesperson, emphasizing company goals, philosophies, and values to all levels of staff.
• Establish clear communications along all lines within the business & maintaining an open door.
• Work with the management team to increase customer counts and develop a loyal base of satisfied, returning customers.
• Own all customer feedback. Provide customer complaint resolution. If the complaint needs to be moved to another department, follow up until resolved.
• Maintain established standards of transaction times, customer service, and compliance.
• Utilize customer and staff feedback to implement changes to improve customer service readily.
• Execute dispensary selling strategies (incentives, displays, internal and external marketing).
• Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions.
• Support dispensary associates with 1 on 1 training, current reference materials, and course correct to ensure optimum performance to create an environment focused on customer service, safety, and compliance.
• Ensure all employees have accurate, up-to-date knowledge and materials related to their position.
• Participate in the recruiting, selection, training, development, and success of employees.
• Create schedules to comply with established labor control policies while maximizing customer service levels.
• Stay informed and knowledgeable about state and local laws, regulations, and industry news, and ensure the dispensary is compliant.
• Oversee the performance of inventory reconciliations daily and weekly.
• Record all sales and inventory transactions accurately and in accordance with state and local laws and regulations.
• Other projects/tasks, as requested by the direct manager.
• Must be willing and able to occasionally work a flexible schedule as the business needs demand, including evenings, weekends, holidays, and special events.

Key Competencies:

• Functional Acumen – Consistently shows comprehensive knowledge, skills, and abilities in the functional area(s) for which they are responsible and understand the fit with overall business goals.
• Emotional Intelligence - Consistently executes the four (4) principles of EQ (i.e., self-awareness, social awareness, self-management, and relationship management).
• Intellectual Agility- Consistently evaluates challenges and opportunities from a variety of angles, taking in multiple inputs, and arrives at reasonable business decisions.
• Leadership:
  • Lead - Able to inspire others through words and actions to achieve a common goal and meet or exceed targeted business results.
  • Manage - Able to get specific tasks done through others and meet or exceed targeted business results.
  • Coach & Develop - Able to observe the job performance and conduct of an employee, identify the employee's strengths and areas for improvement, and formulate approaches to enhance the employee's output, job satisfaction, and commitment to the Company.

• Collaborate - Consistently maintains effective teaming relationships with internal parties and, as applicable, external parties.
• Dependable - Can be consistently trusted to execute their job responsibilities on time and within scope, and meets or exceeds targeted business results.
• Upholds Company Values - Consistently role models and supports executing the Company's core values.

Qualifications:

• Bachelor's degree
• 2+ years' experience in a management role.
• Previous cannabis industry experience is required.
• 5+ years in a retail/customer service environment.
• Exceptional team-building, communication, and people skills.
• Proficiency in computer usage, including Office, email, online conferencing, and more.
• Ability to read, analyze, and interpret financial reports relating to dispensary performance metrics.
• Highest level of integrity and strong work ethic.
• Excellent time-management skills and ability to effectively plan and prioritize.
• Demonstrated proactivity, flexibility, adaptability, and ability to multi-task.
• Ability to write reports, business correspondences, and procedures.
• Ability to maintain confidentiality, absolute reliability, and honesty.
• Strong problem-solving skills, including anticipatory thinking and working well under pressure while maintaining a calm composure.
• Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment.
• Every job applicant must pass a comprehensive background check, including the mandates of the Massachusetts Cannabis Control Commission. A job offer issued before the completion of a background check shall be contingent upon a positive result. A negative background check result may lead to the withdrawal of the job offer.

Working Conditions/Physical Demands:

• Ability to stand, sit for extended periods, and lift up to 15 lbs.
• Ability to work nights, holidays, and weekends.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

TILT is an Equal Opportunity Employer Committed to DEI. All qualified job applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to fostering diversity and leveraging the value of diversity with equity and inclusion.

For Company information, visit:www.tiltholdings.com